Today something really screwed up happened
to me and I wanted to share with you for a couple
1. I wanna get it out of my chest
2. You might wanna make sure this doesn’t happen to you
Let me tell you what happened.
I have a dedicated server with this company called “ThePlanet”
that I host some of my websites on. (I have other dedicated
servers with other companies as well)
At 9am today, sales stopped!
I checked my sales stats around 11am I thought
it was just getting slow today, then I left for some
I got back around 6pm PST to find out that there
were no sales since 9. That was odd and out of
normal since tons of subscribers have been ordering
my latest Greek Easter special all day long since Sunday
I checked to find out that NONE of my payment
links worked all day because the planet unplugged the
server that hosts my payment system (and some websites).
UNPLUGGED MY SERVER!
You know what that means?
That I have to lose thousands of dollars in sales
and frustrate my subscribers and website visitors,
because some idiot did not update my email address
in their systems.
Let me explain what happened:
on Feb 4th I opened a ticket and asked for my
email address to be updated. I got confirmation
that it was done. (see pic below)
At some point the credit card I had in file
with them expired. they claim to have sent
an email to me letting me know they would
be taking my server offline if I did not pay them…
The sent the email at the OLD email address.
so I NEVER GOT IT
No courtesy phone call, no nothing.
so they UNPLUGGED the server
So they apologized and “waived” the $50
reconnection fee. They said they will
“investigate” why my email was not updated
when I was told it was.
I am still waiting for a manager to call me
At least I got my server back online at 7pm and
probably be looking to move to a company
that gives me the courtesy of a phone call
before unplugging my business at will.
I thought you wanted to know that someone
like THEPLANET can unplug your business at
any time if you fail to get their email.
If you tried to take advantage of my latest
crazy GREEK EASTER SPECIAL but you were
unable to do so today, go below to grab
your copy before it’s gone:
Check out the Greek Easter Special Here
Thank you for bearing with my frustration
P.S. I will be soon posting a new treasure
on the blog. Stay tuned